Liberty Mutual, which is headquartered in
Boston, Massachusetts, was founded in 1912. Today, the insurer ranks as the
fifth-largest property and casualty insurance carrier in the U.S. based on its
2020 direct premiums written of $36.2 billion, according to the Insurance
Information Institute. If you’re looking for a well-respected company with a
variety of product lines, you may want to consider Liberty Mutual.
Liberty Mutual offers a variety of insurance
products, including home, auto, renters, motorcycle, pet, life, business
insurance, and more to customers throughout all 50 states and Washington, D.C.
One of the factors that stands out with Liberty Mutual is the wide range of
discounts, which make it a competitive option for budget-conscious shoppers.
The company also offers an easily accessible online portal and mobile app for
policyholders who prefer to manage their policies online. Liberty Mutual may
also be beneficial for shoppers looking for multiple product lines since the
company offers home, auto, and life insurance.
Liberty Mutual Insurance Review 2024
Liberty Mutual is a good insurance company
and is rated 3.3/5 by WalletHub’s editors, based on insurance quotes, ratings
from organizations like J.D. Power, and recent customer reviews. Liberty Mutual
reviews from consumers tend to focus on its low prices and normally-courteous
customer service agents. Its NAIC rating is 2.22, however, which means Liberty
Mutual has received significantly more complaints than the average car
insurance provider. Many customer complaints about Liberty Mutual deal with
poor customer service experiences, unexpected rate increases, and a slow claims
process. Liberty Mutual was accredited by the Better Business Bureau (BBB) in
1931.
Liberty Mutual Insurance Ratings
- Reviews on WalletHub: 2.6/5
- J.D. Power: 3.2/5
- NAIC: 2.22
- BBB: A+
- S&P: A
- Moody’s: A2
- Multiple options to reach customer service or a claims representative: Policyholders can speak with a representative by logging into their account online, via Liberty Mutual’s mobile app, or by calling the 24/7 hotline.
- Plenty of discounts for policy premiums: Homeowners are eligible for several discounts, including some that may not be offered elsewhere.
- Nationwide coverage: Liberty Mutual home
insurance policies are available in all 50 states, so you’ll be covered no
matter where you live.
Cons of Liberty Mutual Insurance
- Online quotes are not always available: Depending on where you live, you may have to contact a Liberty Mutual representative by calling its customer service hotline.
- Low customer satisfaction rating: Liberty
Mutual’s national complaint index as determined by the National Association of
Insurance Commissioners (NAIC) is currently more than twice as worse as the
average industry score. It could suggest less-than-desirable customer service
experiences from current policyholders.
Where is Liberty Mutual available?
Liberty Mutual is offered in all 50 states.
How do I get a quote from Liberty Mutual?
With Liberty Mutual's free online quoting
tool you can get home, life, and renters quote in minutes. You can also call
Liberty Mutual's customer service at 1-844-411-9591 or contact a local agent.
How do I file a claim with Liberty Mutual?
To file a Liberty Mutual claim, you must log
in to your Liberty Mutual account, and fill out a form with the date of the
incident and basic details of the incident. You can file a claim here.
How long does it take Liberty Mutual to pay a
claim?
Once you've filed a claim, a Liberty Mutual
representative will contact you in one to two days. The claims process will
usually vary on the type of claim and the severity of the damage. You can track
your claim's progress in your Liberty Mutual online account.
Do I have to pay a deductible if I was not at
fault at Liberty Mutual?
Yes, you will need to pay a deductible even
if the claim wasn't your fault. However, Liberty Mutual customers may enroll in
Liberty Mutual Deductible Fund and receive up to $70 annually towards their
deductible.
Is Liberty Mutual a good insurer?
Yes, for many consumers Liberty Mutual is a
good insurance company. Their wide breadth of coverage means that consumers can
customize their policies to fit their needs.
How do I claim a file with Liberty Insurance?
You can report a claim online, through the
mobile app, or by phone at 800-225-2467.
Who is Liberty Mutual owned by?
Liberty Mutual is owned by Liberty Mutual
policyholders since it is a mutual insurance company and its shares are not
available to investors on the public market. Among the 10 largest car insurance
companies in the U.S., four are mutual insurance companies
What is Liberty Mutual do?
Liberty Mutual Insurance has committed to
providing broad, useful, and competitively-priced insurance products and
services to meet its customers' ever-changing needs.
What type of insurance is liberty?
Liberty Mutual Insurance offers a wide range
of insurance products and services, including personal automobile, homeowners,
workers compensation, property, commercial automobile, general liability,
global specialty, group disability, reinsurance, and surety.
Are Geico and Liberty Mutual the same
company?
Liberty Mutual's coverage options look
identical to Geico's because Geico doesn't have its insurance policies—instead,
Geico uses an underwriting company to provide insurance to its customers, and
Liberty Mutual is one of the home insurance underwriters for Geico.
Is Liberty Mutual good at paying claims?
Liberty Mutual is a reliable company when it
comes to paying claims. It holds an A financial strength rating from AM Best,
which shows its ability to pay out claims to Liberty Mutual customers.
How fast does Liberty Mutual pay claims?
In general, it can take Liberty Mutual an
average of ten weeks to respond to a demand package. After settling, it can
take anywhere from two to six weeks to receive a settlement check.
Does Liberty Mutual check credit scores?
Every major car insurance company checks your
credit before offering a binding quote. That includes Geico, State Farm, USAA,
Progressive, Allstate, and Liberty Mutual.
How many agents does Liberty Mutual have?
Liberty Mutual will transition its more than
2,200 exclusive agent team in over 200 local sales offices countrywide to
Comparison, providing consumers with expert advice and tailored auto, home, and
small commercial insurance options from Liberty Mutual and more than 50 other
national and regional carriers
What makes Liberty Mutual different?
Liberty Mutual has more telematics options
overall, offering options for mileage-based programs and monitoring driving
habits. Pay-per-mile programs are great for low mileage drivers, allowing
policyholders a lower premium than a traditional car insurance policy.
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